Please read and accept before checkout.
1. Rental term
Totes are rented for the package period selected above, beginning on the delivery date. Rentals may be extended week-to-week by contacting Tote Hippo before the scheduled pickup date.
2. Delivery & pickup
Delivery and pickup are free within Palm Beach County, FL. Customer agrees to have totes accessible and empty, stacked in the original delivery location, by the agreed pickup date.
3. Care of totes
Totes should be kept dry when possible and not exceed a safe stacking height of five totes. Normal wear from ordinary use is expected and not charged.
4. Loss & damage
Customer is responsible for the replacement cost of any tote or lid that is lost, cracked, or otherwise damaged beyond normal wear during the rental period. Current replacement cost is $35 per tote.
5. Late returns
Totes not made available for pickup by the agreed date will be billed automatically at the applicable weekly extension rate until pickup is completed.
6. Payment
Full package payment is due at booking. Add-on services and extensions are billed to the card on file at the time they are requested.
7. Cancellation
Bookings may be cancelled free of charge up to 48 hours before the scheduled delivery date. Cancellations inside 48 hours are refunded 50%.
8. Goodwill donation service
Totes marked for donation pickup must contain donatable goods only — no trash, hazardous materials, or items in unusable condition. Tote Hippo reserves the right to decline a donation tote that does not meet this standard; declined totes will be treated as a standard rental pickup instead.
9. Liability
Tote Hippo is not responsible for items packed inside customer-owned totes or for damage to belongings during a customer's own move. This is a sample agreement — replace with attorney-reviewed terms before taking real bookings.