Tote Hippo ("we," "our," or "us") respects your privacy. This policy explains how we collect, use, and protect your information when you visit our website or book a rental with us.
Information We Collect
When you place an order or contact us, we may collect:
- Name
- Email address
- Phone number
- Delivery and pickup address
- Payment information (processed securely through Stripe)
How We Use Your Information
We use your information to:
- Process and fulfill your rental order
- Coordinate delivery and pickup
- Communicate with you about your rental
- Send invoices, receipts, and updates
Payment Processing
All payments are securely processed through Stripe. We do not store your full payment details on our own systems. For details on how Stripe handles your data, see Stripe's Privacy Policy.
Sharing Your Information
We do not sell or rent your personal information. We may share information only when necessary to:
- Complete your rental service
- Comply with legal obligations
We use the following third-party services to operate our booking process, each of which may receive limited booking details (such as your name, contact info, and order details) solely to complete that function:
- Stripe — payment processing
- Formspree — sends us a notification when a new booking is confirmed
Cookies & Tracking
Our website does not use tracking cookies or third-party analytics.
Data Security
We take reasonable steps to protect your information, but no system is 100% secure.
Children's Privacy
Our website and services are not directed at children under 13, and we do not knowingly collect personal information from children under 13.
Your Rights
You may contact us to request access to, correction of, or deletion of your personal information.
Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page, and the Effective Date above will reflect the most recent update.
Contact
If you have any questions about this policy, contact us at totehippo@gmail.com or 770-715-1598.